Comcast Tucson’s General Manager Justin Morgan is a 20-year employee and will celebrate 21 years as a Comcast employee this fall. He says there is one value that has kept him connected to Comcast’s mission and customer service experience throughout the last two decades.
“Integrity — doing things the right way makes a difference,” he said. “Of all of Comcast’s values, that one always resonated with me. I try to lead my teams with that at the forefront. We’re going to win, but we’re going to do it in the right way.”
Although much of his career has involved technical support and management, Morgan has enjoyed moving into more community partnership work since he became a GM last fall. He works with employees across departments to ensure Comcast is delivering great customer experiences and acts as a community liaison to keep Comcast connected to the issues that affect Southern Arizona.
We sat down with Justin to learn more about his day-to-day life, in and out of the office.
What does your day-to-day look like as a Tech Operations Manager at Comcast?
As a GM, I get to work with technical operations staff, Xfinity store teams, direct sales personnel, and our construction warehouse, making sure everyone is working together to deliver the best service to our customers.
What gives you the most satisfaction about leading at Comcast?
Even though Comcast is a large company, it has a family feel. I feel like the company does what’s best for employees and takes care of their needs. As a company, we understand that if we take care of our employees, they will, in turn, take care of our customers.
Why do you think it’s important that Comcast stays connected to the community?
Comcast was founded over 50 years ago, and giving back to the community has always been at the forefront of our business.
Our employees are hyper-engaged in the community and participate in various volunteer projects throughout the year. We strive to give back to the communities that we serve. Because I get to see what’s going on in our school districts and with partners, I know that this awareness makes a difference. It’s a wonderful value, and it has big benefits for those who take advantage of it.
How do you support the next generation of Comcast leaders?
My approach has always been to let leaders develop their own style of leadership. Everybody is unique, so I think it’s important to let people lead with their individual character.
I serve on the board of Big Brothers Big Sisters of Tucson, so I have seen the power of mentorship. Whether it’s a sibling or one of our employees serving as a Big in the Beyond School Walls program, kids thrive with someone in their life to mentor them.
Where would we find you and what are you most likely to be doing when you aren’t working?
My wife and I have been married for 20 years and we have five kids, so most of our free time is spent coaching or cheering for our kids in baseball, basketball, soccer or swimming. I love watching my kids excel at something they’ve worked hard to learn. Something that people might be surprised to learn about me is that I grew up on a ranch in northern Utah. I enjoy riding horses. In high school, I competed in the high school national finals for team roping.